This section contains the main information documents provided for by the rules on the transparency of banking and financial transactions and services (Supervisory Regulations of 29 July 2009 “Transparency of banking and financial transactions and services. Correctness of relationships between intermediaries and customers”). The regulations do not apply to the investment services and activities defined by the TUF [Consolidated Finance Act].

The guides contain clear information on current account contracts and on home loans:

> Practical guide to current accounts
> Practical guide to home loans in simple words
> Central Risk Guide

Information sheets, these contain information on the Bank and on the conditions and characteristics of the services offered:

> Information Sheet Current Account Italy
> Information document on current account charges
> Information Sheet Debit Card
> Information Sheet Multi-Currency Account
> Information Sheet Margins
> Information Sheet Cash Account
> Information document on cash accounts
> Information Sheet Securities Deposit
> Information Sheet Credit Facility
> Information Sheet Guarantee
> Information Sheet Collateral
> Information Sheet Mortgage Facility
> Information Sheet Mutuo 
> Information Sheet Credit Card Nexi
> Information Sheet Credit Card Nexi Black

Average overall effective rate survey for the purposes of usury law:

> AOER survey



For any claims, the customer can contact the Operational Services Manager of the Bank by sending a formal claim to:   

Legal Affairs Manager
CA Indosuez Wealth (Italy) S.p.A.
Piazza Cavour, 2 – 20121 Milan
Tel. +39 02 722061 Fax +39 02 85465207-8

and, where the requirements are met, alternative dispute resolution organisations specifically established and indicated below, in accordance with the arrangements laid down in the relevant regulations.

The claim - to be sent in writing by registered letter with acknowledgement of receipt or by telematic means to the addresses indicated above - must clearly identify the applicant’s details, the grounds of the claim and the Customer’s signature, even when submitted by a representative.

For claims related to banking and investment services and/or activities, the Bank undertakes to deal with requests within 60 days from the date of their receipt. The Bank must answer at the latest within 15 working days from the receipt of the claim, if the claim relates to the provision of payment services, exemption made, under exceptional circumstances and in compliance with the regulations, for the possible postponement of the deadline, which shall be established with a specific communication from the Bank and, in any case, shall not exceed 35 (thirty-five) working days.

If the Bank receives a claim, it shall indicate in its reply the time required to deal with it.

If the Customer is not satisfied, or has not received a response in relation to the provision of banking and financial services, before contacting a judge, the Customer can contact:


With reference to the provision of investment services and activities the Customer may instead contact:


The main reference documentation is provided below:

> Conciliation regulations
> Mediation regulations
> Practical guide to Financial Banking Arbitration
> Practical guide to the Financial Disputes Arbitrator (ACF)


Reporting on claims handling activities

The report on claims received, relating to banking and financial services, and any of our corrective measures is provided below:

> Claims Report 2018



On 9 March 2016, Legislative Decree No. 30 of 15 February 2016 came into force (the “Decree”), in implementation of Directive 2014/49/EU (so-called “Deposit Guarantee Scheme Directive”). Following on from that provided at Community level, the Decree introduces important innovations to the regulations concerning deposit guarantee funds redefining the scope of deposits admitted and excluded from the guarantee and the reimbursement terms and also the requirement for banks to provide specific information to depositors. CA Indosuez Wealth (Italy) S.p.A. is a member of the Interbank Deposit Protection Fund (the “Fund” or “FITD1; which can be consulted on the website

> FITD – Brochure


1 The FITD is a consortium under private law between banks, officially recognised by the Bank of Italy as the deposit guarantee scheme. The banks’ membership to the deposit guarantee schemes is compulsory by law.

The Fund is authorised to autonomously reimburse customers credit owed to them by the bank in the case in which it is subject to the compulsory liquidation procedure, relating to funds acquired with the obligation to refund in the form of deposits or in other forms (for example, savings accounts, current accounts, etc.), upon the issuance of bank drafts and other securities similar thereto. The reimbursement is limited to €100,000.00 (one hundred thousand) for the depositor and, for the purposes of calculating this limit:

  1. Deposits into an account held by two or more persons as participants of an entity without a legal personality are treated as if they were made by a single depositor;
  2. In the case of joint accounts, the full legal limit applies to each depositor;
  3. Account shall be taken of the compensation of any payables the depositor owes the bank, if payable on the date on which the effects of the compulsory liquidation measure are produced, to the extent to which the compensation is possible in accordance with the applicable legal or contractual provisions.

The following are excluded from the reimbursement:

  • Deposits whose owners at the time of the initiation of the compulsory liquidation procedure are not identified pursuant to money laundering regulations;
  • Deposits arising out of transactions in relation to which there has been a definitive conviction for the offences of money laundering and use of money, assets or profits of illicit origin. Notwithstanding that provided by Article 648-quater of the Criminal Code (confiscation);
  • Deposits made in their name and on their behalf by banks, financial institutions

As defined by Article 4, paragraph 1(26) of Regulation (EU) No. 575/2013 of the European Parliament and of the Council of 26 June 2013.

, investment firms, insurance companies, reinsurance companies, collective savings investment bodies and pension funds, as well as public bodies;

  • Own funds

3 As defined by Article 4, paragraph 1(118) of Regulation (EU) No. 575/2013 of the European Parliament or of the Council of 26 June 2013.

  • bonds and loans arising out of own acceptances and promissory notes and transactions in securities.

The limit of €100,000.00 per depositor shall not apply, in the nine months following their crediting or when they become available, to deposits of natural persons pertaining to amounts resulting from:

  • divorce, retirement, termination of the employment relationship, invalidity or death;
  • the payment of insurance benefits, damages or compensation in respect of damage due to acts regarded by the law as crimes against the person or for unjust detention;
  • Transactions relating to the transfer or creation of real rights on real estate units used for residential purposes.

Customers of CA Indosuez Wealth (Italy) S.p.A. can consult the “Standard form for the information to be provided to depositors” below Annex and ask for more information from their reference Relationship Manager at any time.        

> Summary form