Step into the Shoes of… a Client Support Officer
The “Step into the Shoes of…” series continues with a new episode dedicated to the roles that help drive the development and quality of service in private banking every day. Through employee testimonials, Indosuez highlights the depth of expertise, responsibilities and day-to-day missions that shape the work of its teams.
Episode 4: at the heart of a role built on coordination, proximity and service
In this episode, we travel to Namur, Belgium, to meet Manon Bruyr, a Client Support Officer (CSO) at Degroof Petercam. Her role sits at the heart of client coordination, file follow-up and the smooth flow of communication between the various teams, with one constant goal: ensuring responsiveness, fluidity and high-quality support.
Alongside Manon, Isabelle Foulon, a Wealth Manager, shares her perspective on their complementary partnership in serving clients. Together, they illustrate the importance of collaboration, proximity and a strong sense of service in a banking environment that is evolving rapidly and where client expectations continue to become more personalised.
Through this testimony, Indosuez highlights key values such as humanity, teamwork and client commitment. These values are at the heart of its employees’ day-to-day work.
September 30, 2026
