Accessibility: non-compliant

What is Digital Accessibility?

An accessible website is designed to allow people with disabilities to fully enjoy its content and functionalities, without encountering obstacles.

For example, an accessible site offers the possibility of:

  • Use a voice synthesis or braille beach, essential tools for blind or visually impaired people.
  • Adapt the display to suit the specific needs of each, such as enlarging characters or adjusting colors.
  • Navigate without using a mouse, using only a keyboard, touch screen, voice control or any other suitable device.

To ensure this accessibility, the site must meet the standards in force when it is completed and updated.

 

STATEMENT OF ACCESSIBILITY

Indosuez Wealth Management is committed to making its website accessible and to complying with DIRECTIVE (EU) 2019/882 on accessibility requirements applicable to products and services, dated April 17, 2019.

To this end, it implements the following strategy and actions: a multi-year framework and the action plan for the current year, including a review of the actions carried out in the previous year.

This Accessibility Statement applies to :  Italia | Indosuez, https://portugal.ca-indosuez.com/, Gestion de fortune et de patrimoine au Luxembourg | Indosuez | Indosuez, España | Indosuez

 

COMPLIANCE STATUS

The website https://italy.ca-indosuez.com/en is non-compliant with the General Accessibility Improvement Guidelines (RGAA).

 

TEST RESULTS

Indosuez’s internal teams conducted an audit and assessed the compliance rate at 34,43%.

 

TEST RESULTS


The compliance audit with RGAA 4.1.2 conducted by Temesis reveals the following:

  • 34.43% of RGAA criteria are met.

In detail:

  • Number of compliant criteria: 21
  • Number of non-compliant criteria: 40
  • Number of non-applicable criteria: 45

 

NON-ACCESSIBLE CONTENT
 

The content listed below is not accessible for the following reasons:

Non-Compliance

List of non-compliant criteria:

  • 1.3 For each image conveying information with a textual alternative, is this alternative relevant (except in special cases)?
  • 3.1 On each web page, is information not conveyed solely by color?
  • 3.2 On each web page, is the contrast between the text color and its background color sufficiently high (except in special cases)?
  • 3.3 On each web page, are the colors used in interface components or graphic elements conveying information sufficiently contrasted (except in special cases)?
  • 5.3 For each layout table, is the linearized content understandable?
  • 5.4 For each data table with a title, is the title correctly associated with the data table?
  • 5.6 For each data table, are all column and row headers correctly declared?
  • 6.1 Is each link explicit (except in special cases)?
  • 6.2 On each web page, does each link have a label?
  • 7.1 Is each script, where necessary, compatible with assistive technologies?
  • 7.3 Is each script operable by keyboard and any pointing device (except in special cases)?
  • 7.4 For each script that initiates a context change, is the user notified or in control?
  • 7.5 On each web page, are status messages properly conveyed by assistive technologies?
  • 8.6 For each web page with a title, is the title relevant?
  • 8.7 On each web page, is each language change indicated in the source code (except in special cases)?
  • 8.9 On each web page, are tags not used solely for presentation purposes? Is this rule respected?
  • 9.1 On each web page, is information structured using appropriate headings?
  • 9.2 On each web page, is the document structure consistent (except in special cases)?
  • 9.3 On each web page, is each list correctly structured?
  • 9.4 On each web page, is each quotation properly indicated?
  • 10.1 On the website, are style sheets used to control the presentation of information?
  • 10.2 On each web page, does visible content conveying information remain present when style sheets are disabled?
  • 10.3 On each web page, is the information understandable when style sheets are disabled?
  • 10.7 On each web page, is the focus indicator visible for each element receiving focus?
  • 10.8 On each web page, are hidden contents intended to be ignored by assistive technologies?
  • 10.9 On each web page, is information not conveyed solely through shape, size, or position? Is this rule respected?
  • 10.12 On each web page, can text spacing properties be adjusted by the user without loss of content or functionality (except in special cases)?
  • 10.13 On each web page, are additional contents appearing on focus or hover over an interface component controllable by the user (except in special cases)?
  • 10.14 On each web page, can additional contents appearing only via CSS styles be made visible using a keyboard and any pointing device?
  • 11.1 Does each form field have a label?
  • 11.9 In each form, is the label of each button relevant (except in special cases)?
  • 11.10 In each form, is input validation used appropriately (except in special cases)?
  • 11.11 In each form, is input validation accompanied, where necessary, by suggestions to facilitate the correction of input errors?
  • 11.13 Can the purpose of an input field be determined to facilitate the autofill of fields with user data?
  • 12.6 Can content grouping areas present on multiple web pages (header, main navigation, main content, footer, and search engine areas) be reached or skipped?
  • 12.7 On each web page, is there a skip link or quick access link to the main content area (except in special cases)?
  • 12.8 On each web page, is the tab order consistent?
  • 13.3 On each web page, does every downloadable office document have an accessible version if necessary (except in special cases)?
  • 13.8 On each web page, can each moving or blinking content be controlled by the user?
  • 13.10 On each web page, are functionalities that require or are available through a complex gesture also available through a simple gesture (except in special cases)?

Exceptions for Disproportionate Burden

None.

Content Exempted from Accessibility Requirements

  • Files available in office formats published before September 23, 2018.

 

ESTABLISHMENT OF THIS ACCESSIBILITY STATEMENT
 

This statement was established on October 8, 2025.

Technologies Used to Build the Website

  • HTML5
  • CSS3
  • JavaScript
  • SVG

Test Environment
The web pages were tested using the following combinations of web browsers and screen readers:

  • Windows, NVDA 2024.4.1, Firefox 132
  • Windows, Jaws 2025, Firefox 132
  • macOS, VoiceOver, Safari
  • Native Android, TalkBack 15.1, Chrome
  • iOS, VoiceOver, Safari

The following tools were used during the evaluation:

  • WCAG Contrast Checker
  • HeadingsMap
  • Web Developer
  • ARC Toolkit

 

Compliance verified site pages

  1. Home: https://italy.ca-indosuez.com/en
  2. Terms and conditions: https://italy.ca-indosuez.com/en/pages/privacy-and-legal-notes
  3. Contact: https://italy.ca-indosuez.com/en/pages/privacy-and-legal-notes
  4. Headlines: https://italy.ca-indosuez.com/en/headlines
  5. News: https://italy.ca-indosuez.com/en/headlines
  6. News: https://italy.ca-indosuez.com/en/headlines/latest-news/indosuez-wealth-management-plans-to-acquire-banque-thaler
  7. Trade Wars Episode II: https://italy.ca-indosuez.com/en/headlines/expertise/trade-wars-episode-ii
  8. Indosuez in Italy: https://italy.ca-indosuez.com/en/indosuez-in-italy
  9. Our commitments in Italy: https://ca-indosuez.com/discover-us/our-csr-commitment
  10. Our approach to compliance in Italy: https://italy.ca-indosuez.com/en/indosuez-in-italy/transparency-complaints-benchmark-regulation-and-disallowance-of-unauthorised-transactions

 

FEEDBACK AND CONTACT


If you are unable to access a specific content or service, you can contact our technical support team to request an accessible alternative or obtain the content in another format.

Concerning CA Indosuez Wealth (Europe) in Spain:

  • If you cannot access content or services, please use the online form: Contact Us.
  • If you are a client and cannot access your personalized E-Banking space:

Concerning CA Indosuez Wealth (Europe) in Italy:

  • If you cannot access content or services, please use the online form: Contact Us.
  • If you are a client and cannot access your personalized E-Banking space:

Concerning CA Indosuez Wealth (Europe) in Luxembourg:

  • If you cannot access content or services, please use the online form: Contact Us.
  • If you are a client and cannot access your personalized E-Banking space:

Concerning CA Indosuez Wealth (Europe) in Portugal:

  • If you cannot access content or services, please use the online form: Contact Us.
  • If you are a client and cannot access your personalized E-Banking space:

 

REMEDIES
 

If you identify an accessibility issue that prevents you from accessing content or services on our website, you may contact your usual bank representative by following the standard complaints procedure available on our website (https://ca-indosuez.com/) under the section “Our Compliance Approach” in the menu for Luxembourg.

 

Concerning CA Indosuez Wealth (Europe) in Spain:

 

Concerning CA Indosuez Wealth (Europe) in Italy:

 

Concerning CA Indosuez Wealth (Europe) in Luxembourg:
 

  • Contact the Office for the Monitoring of Accessibility of Products and Services (OSAPS):
  • By phone: +352 247 7 6565
  • By email: info@osaps.etat.lu
  • Meetings at the headquarters are by appointment only

 

Regarding CA Indosuez Wealth (Europe) in Portugal: